Marketing & Commerce Managed Service Design Manager

Accenture Song Job Opportunity

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

If you relish delivering business, engaging with great brands and aiding clients to transform their marketing and digital organizations, we want to meet you! If you love innovating and building industry leading digital solutions, we want to meet you!! There is never a typical day at Accenture Interactive, that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space. Your role will require you to directly work with clients to bring ideas and innovation to life, building customer relationships and digital marketing, ecommerce, and omni-channel solutions. You will aid our clients in transforming their marketing organizations - Strategize, design, develop and implement operating models, organizational constructs that enable our clients to change the manner in which they deliver value through marketing. You will also be accountable for helping to drive and deliver new ideas with clients and lead teams to ensure client value. You'll engage in projects that design and stand up/activate Accenture's agency services. You'll lead strategic engagements and teams that encompass a wide range of activities, including assessments and roadmaps to provide recommendations, and activating new ways of working using agile rhythms and enabling leading digital platforms such as Adobe and Salesforce.

The work:

• Develop new operating models and organizational structures for our clients that encompass people, process, technology and governance within and across marketing organizations in order to unlock value and meet desired business outcomes
• Lead teams to deliver value through developing new and updated operating models, marketing processes, change, training and communication plans and aid our clients to roll-out and stand-up transformational changes within their organization
• Gather and analyze information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations, and orchestrate roadmaps, organizations and operations to deliver this
• Identify ineffectiveness and areas of opportunity within a client's marketing organization and determine strategic implications. Lead teams to define detailed plans, inclusive of people, process and technology, to generate improvements
• Leverage knowledge of marketing strategy, brand and campaign operations to develop and implement plans and approaches. Enable client teams to operate in a "new way of working"
• Engage with working leadership level clients to collaborate on solutions and approaches to improve and grow their ability to meet business objectives
• Support new business opportunities through participating in pitches and RFP responses
• Collaborate with other functional teams to deliver more holistic transformation solutions such as brand, creative and marketing strategy
• Support and participate in thought leadership for marketing challenges to orchestrate and operate in new ways, including Agile Marketing, to achieve their goals
• Lead activation engagements to aid clients to operate in new ways, in agile rhythms and to make the most of experience platforms such as Adobe

Here's what you'll need:

• Minimum 6 years of marketing/marketing operations experience with integrated CRM, direct-response and/or data-driven marketing with/for B2C, B2B or B2B2C organizations
• Minimum 3 years in a leadership capacity defining strategies and plans that improve and grow business outcomes
• Minimum 2 years of experience consulting, as a marketing strategist or defining process and organizational design solutions in a business environment
• Minimum 5 years of experience working within a digital business or digital agency
• Minimum 5 years of professional services in digital business, or digital marketing to include solutions for Fortune 500 clients
• Bonus points if:
• Bachelor's degree or equivalent (minimum 12 years) work experience
• Core management consulting skills including:
• Strategic skills: strong critical thinker, ability to architect solutions, and clearly communicate strategic ideas in a clear, simple manner
• Subject matter knowledge in integrated marketing operations and processes with expertise in understanding nuances of data-driven multichannel relationship marketing organizations that cross web, mobile, social, email, and traditional direct marketing channels and working with leading class digital platforms such as Adobe
• Experience leading and facilitating working sessions with both teams and leaders
• Experience architecting, implementing and managing organizational change a plus
• Experience designing, developing and implementing marketing and digital processes and ways of working that bring agility to teams, as well as rolling out new organizational capabilities
• Knowledge of digital marketing best practices and leading measurements
• Ability to establish and grow long term trusted relationships over time
• Proven experience leading teams to deliver quality results and outputs per agreed timelines and plans
• Self-starter with strong organizational skills
• Willingness to learn new things, innovate and grow
• Able to collaborate across disciplines, teams and organizational lines
• Understanding of CRM strategic concepts and services

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is available here.