IT Systems Engineer II

Sonora Quest Diagnostic Lab IT Position

Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!

This position demonstrates moderate to advanced technical knowledge of enterprise infrastructure and communications processes supporting system defined objectives relative to the company's business and requirements. Leads the team on small projects with average to moderate complexity as well as working as a team member to plan, design, implement, and support required Information Technology infrastructure; particularly physical and virtual servers, storage, and cloud-based infrastructure.

Small/Medium-sized I.T. environments managing 50+ servers, both physical and virtual, in operational environments of moderate to high operational complexity.

Advanced knowledge of application virtualization, server virtualization and desktop virtualization

Advanced knowledge of storage systems (e.g., NAS, SAN) provisioning, capacity planning, tuning

Basic knowledge of network routing, protocols and switching connectivity

Moderate knowledge of cloud-based infrastructure architecture and daily operations (e.g., instantiation; decommissioning; performance monitoring/tuning)

Persuasive communication skills necessary to collect essential information, answer questions, and direct interactions to positive outcomes in a professional and courteous manner

Strong verbal and written communication to both technical and non-technical audiences

Strong customer service orientation; problem ownership and driving timely resolution

Working in a 24/7/365 environment

Foster a team environment through transparency and collaboration

Work with minimal to no supervision while providing proactive updates to the leadership team

Context switch while still delivering on commitments

Make suggestions for process, implementation, and performance improvements

Associate's/vocational Degree in related field or equivalent experience. Two (2) years' relevant education, technical, business and healthcare experience.

High School Diploma or equivalent.

Three (3) years' of relevant virtualization experience creating and operating virtualized servers and storage. Two (2) years' experience with cloud-based infrastructure.

Demonstrated ability to mentor less experienced team members.

Demonstrated excellent organizational and coordination skills to manage multiple activities.

Demonstrated excellent customer service, communication, and documentation skills.

Specific experience related to VMware virtualization products and tools (e.g., vROPS, vRealize, vMotion)

Experience configuring and operating Virtual Desktop Infrastructure (VDI) environments with 500+ users

Experience using MS Azure to create, operate, and maintain server and storage instances in the Cloud

ITIL certification

Experience with scripting and programming languages Powershell and/or Python

Experience using ITSM ticketing system (ServiceNow preferred)

EEO Statement: EEO/Disabled/Veterans