IT Support Specialist

It Support Specialist

Our company is seeking a skilled IT Support Specialist for a contract assignment in Phoenix. You'll be responsible for providing technical assistance, troubleshooting, and support to ensure optimal computer systems performance for our business. This is a hands-on role ideal for a professional with proven experience supporting end users in a fast-paced environment.

Key Responsibilities

• Respond promptly to user-reported technical issues in person, by phone, or remotely.
• Diagnose and resolve hardware, software, and network problems across desktops, laptops, printers, and mobile devices.
• Install and configure new computer systems, applications, and peripheral devices.
• Maintain and update system documentation, inventory records, and technical procedures.
• Escalate complex issues to senior IT staff or third-party vendors as needed.
• Ensure timely resolution to support requests to minimize downtime and disruption.
• Perform routine system updates, backups, and security checks in accordance with company policies.
• Assist in onboarding/offboarding employees by provisioning and decommissioning devices and accounts.
• Educate users about company technology initiatives, application updates, and security best practices.
• Participate in special projects, including technology upgrades, migrations, or rollouts.

Requirements Qualifications

• Experience in a help desk or technical support role, ideally within a corporate or professional environment.
• Proficiency with Windows and Mac operating systems, basic networking, and familiar with cloud-based applications (e.g., Microsoft 365, Teams).
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent customer service and communication skills.
• Ability to work independently or as part of a team under tight deadlines.
• Relevant certifications (e.g., CompTIA A+, Microsoft, or similar) preferred.