Implementations Manager - Enterprise Merchant Services

Complex Implementations Associate

Are you ready to transform commerce platform integrations and make a significant impact in the world of Merchant Services? Join our dynamic team as a Complex Implementations Associate, where you will lead and coordinate large-scale projects that drive change and innovation. This role offers the opportunity to work with high-profile clients, enhance user experiences, and contribute to the success of J.P. Morgan Merchant Services. Embrace accountability, ownership, and a client-first mindset to inspire confidence and influence decisions. Be a key player in a collaborative, diverse, and inclusive team culture that empowers collective success.

Job Summary

As an Implementations Manager in the Merchant Services Large Enterprise Onboarding Team, you will spearhead client implementations and support strategic, high-profile merchants. You will build strong relationships with clients and collaborate with teams across the organization to onboard new and existing clients. Your role is crucial in driving consistency in execution, improving client experiences, and enhancing operational effectiveness.

Job Responsibilities

• Spearhead client implementations, working proactively with Business Development and Relationship Management.
• Apply project management principles to support projects, ensuring clear communication with management and stakeholders.
• Lead client and internal calls, develop and execute project plans, track deliverables, and hold task owners accountable.
• Produce and deliver comprehensive project communication materials, including escalations, status updates, and detailed reports.
• Champion operational excellence by identifying and resolving gaps to elevate the overall client experience.
• Proactively identify, escalate, and resolve issues to maintain smooth operation and communication.
• Accelerate change initiatives by enhancing user and client experiences, driving automation, and improving efficiency.
• Cultivate a collaborative, diverse, and inclusive team culture that empowers collective success.
• Drive the refinement of department procedures and processes by proactively identifying and addressing inefficiencies.
• Actively engage in recurring team meetings and training sessions to keep the team updated on industry trends and best practices.

Required Qualifications, Capabilities, and Skills

• Expertise in managing complex systems and processes, particularly in payment processing platforms.
• Strong knowledge of Merchant Services, including operational controls and risk mitigation.
• Proficiency in AI/LLM, process engineering, and reporting tools such as Excel, Tableau, and SharePoint.
• Skilled in project management principles and communication with stakeholders.
• Ability to solve problems and de-escalate issues effectively.
• Excellent communication skills for providing clear updates to management.
• Ability to thrive in fast-paced, deadline-driven environments.

Preferred Qualifications, Capabilities, and Skills

• Proficiency in diagnosing complex application, data, and network issues.
• Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub.
• Strong analytical and strategic thinking skills.
• Ability to drive change initiatives and improve operational efficiency.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.