Healthcare Banking Support Specialist

Healthcare Banking Support Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Healthcare Banking Support Specialist is a support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working in partnership with the Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional. Leads all efforts in business account openings, funding, and maintenance. Works closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies and more to ensure proper lien position and a minimal number of loan exceptions.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Typically seven or more years of job-related experience

Preferred Skills/Experience:

• Experience working with commercial loans for the healthcare industry
• Considerable knowledge of departmental and bank products & services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
• Effective interpersonal, verbal and written communication skills
• Experience in receiving and implementing performance feedback & coaching
• Self-motivated and results-oriented with excellent organizational skills
• Experience deepening relationships over the phone with clients

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $30.29 - $40.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.