Health Services Assistant Banner Plans And Networks

Health Services Assistant

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are a great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

The future is full of possibilities. At Banner Staffing Services, we're excited about what the future holds for health care. Our team has come together with the common goal: Make health care easier, so life can be better. If you're ready to change lives, apply today.

As a Health Services Assistant you will help support the Clinical Performance Team in a temporary assignment during the annual audit time frame of January 2026 - June 2026. You will be requesting and processing medical records from various provider offices via phone, fax, email, and other modalities. This is a fast-paced and deadline process environment. You will work primarily at the Banner Corporate Offices in Tucson with limited remote work possibilities after training completion. Your work week will be 40 hours per week, working day shifts Monday-Friday. Tucson, Arizona residency is required for this role.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible schedules (select positions)
• Fewer shifts cancelled
• Weekly pay
• 403(b) pre-tax retirement
• Resources for living (Employee Assistance Program)
• MyWell-Being (Wellness program)
• Discount entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

If this Banner Staffing Services role sounds like the right one for you, apply today!

Position Summary

This position is responsible for optimizing the experience of patients and families who receive care within the hospital and ambulatory care setting. Effectively interfaces and collaborates with providers and staff to identify solutions to care coordination, involving all team members as needed. This position supports the multidisciplinary team with member navigational services through referral from the team or retrospectively from the payer.

Core Functions

1. Researches concerns and provides resolutions to patient's issues and needs, in collaboration with all team members.
2. This position is responsible for on-going client data collection and documentation in the medical record. Engages the appropriate resources within the multidisciplinary team to achieve optimal results for the patient, family, and care givers.
3. Offers assistance with coordinating multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
4. Provides a list of care gaps to the multidisciplinary team and works to coordinate to close gaps/issues. Bridges gaps between the member and the clinical team including but not limited to following up with members, asking about needs and obstacles, and addressing health literacy, cultural issues and social-class barriers.
5. Meets and accompanies the patient and family to their initial appointments with providers before and after acute and post-acute transition.
6. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
7. Educates internal members of the health care team on care management and managed care concepts. Facilitates integration of concepts into daily practice.
8. Works independently to provide excellent patient care. Internal customers include patients, staff, and physicians. External customers include patient family and members of the community.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Requires a knowledge of medical terminology as normally obtained through the completion of Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training and 2 years of health care experience. Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.

Preferred Qualifications

Bachelor's degree in Social Work preferred. Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Privacy Policy

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.