Field Service Manager

APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

This position is with American Road Services Company, the insurance claims component of Ford Motor Credit Company, playing a critical role in supporting our dealer network and operations. American Road Services Company is seeking an APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager. This Field Service Manager role is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents. We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Phoenix or Reno area. This is a highly field-intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

What you'll do...

• Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
• Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
• Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
• Lead subrogation investigations, salvage disposal, and fraud investigations.
• Perform loss prevention reviews and provide essential dealer training activities.
• Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August.

You'll have...

• Bachelor's degree or equivalent combination of relevant education and experience.
• High School Diploma or GED.
• Two or more years of experience in claims adjusting and estimating.
• At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
• At least one year of experience with Microsoft Office and strong computer skills.
• Adjuster license in home state or designated home state or the ability to test within the first 90 days.
• Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time

For more information on salary and benefits, click here.

This position is a range of salary grades SG5-SG6. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.