Enterprise Account Manager (tempe, AZ)

ESS Account Specialist

The Enterprise Special Services team is rapidly expanding and seeks a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers utilizing Amazon Inbound Transportation. This role involves directly working with shippers to develop solutions and take proactive measures to improve shipper performance metrics. The position is integral to driving innovation within transportation and logistics by evaluating network shipper defects and implementing improvements through coaching and performance management.

Responsibilities:

• Monitor, verify, and present data daily.
• Address transportation disruptions and other barriers in real-time.
• Identify root causes of transportation defects.
• Maintain daily logs for assigned shippers.
• Lead weekly calls with assigned shippers.
• Conduct Daily Business Review Stand-up calls.

Essential Skills:

• Proficiency in account management and customer service.
• Strong Excel skills.
• Problem-solving abilities in logistics, transportation, intermodal, and supply chain.

Additional Skills & Qualifications:

• Good relationship-building skills.
• Effective communication and organizational skills.
• Ability to manage disruptions and provide solutions.
• Background in supply chain or logistics is preferred.
• Experience in industries such as party planning, event coordination, real estate, sales, or restaurants.
• 2 years of experience in logistics, supply chain, or similar field preferred.
• Understanding of basic data analytical skills.
• Experience in writing documents related to process improvement proposals.
• Entry-level knowledge of MS Excel and ability to interpret data.
• Strong interpersonal and customer service skills.

Work Environment:

The position is hybrid, with three days a week in-office transitioning to five days in-office starting summer of 2025. Training involves a two-week in-person program. The role offers an opportunity to work with top clients and provides substantial support and training for hard skills, emphasizing the importance of interpersonal and organizational abilities.

Pay and Benefits:

The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Tempe, AZ.

Application Deadline:

This position is anticipated to close on Aug 28, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.