Director – Governance Operations

American Express Director Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Colleague Experience Group (CEG) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business.

This position will be part of the Colleague Services function within CEG. This is a brand new, high-visibility position and offers a unique opportunity to re-design and build effective business processes from the ground up, playing a pivotal role in shaping our strong risk management culture, and defining our strategy and compliance efforts for CEG globally.

As part of this role, this Director will shape and manage key components of the multi-year plan to strengthen risk management capabilities and controls within CEG. This individual will work in close partnership with key CEG senior leaders, Control Management and the CEG First Line process owners, to drive process excellence and project management direction and serve as the CEG point of contact and subject matter expert for expanded operational and regulatory requirements.

How will you make an impact in this role?

• Lead the execution of CEG's roadmap of risk-related milestones and tasks, collaborating and influencing with partners across CEG to ensure timelines are met.
• Serve as a primary partner with Control Management on key risk governance activities.
• Lead and develop broad reaching risk management solutions to address improvement areas across various CEG initiatives.
• Establish and maintain governance in operational areas where risk mitigation activities are not currently embedded within the CEG function.
• Lead change management activities to ensure successful adoption of new processes, tools, and governance practices; provide clear communication, guidance, and training to drive understanding and alignment with CEG's risk priorities.

Minimum Qualifications:

• 7 years of proven experience in risk management, governance, compliance, or related fields.
• Navigate and maintains productive relationships across various stakeholder relationships, including with second- and third-line teams.
• Decisive self-starter with high degree of accountability and experience leading matrixed teams through ambiguity and change.
• Executive presence with ability to exercise sound business judgment and clear, independent decision-making.
• Strong communication skills to lead, influence, and build consensus among leaders across different business groups.
• Willingness and ability to understand the underpinning of processes and determine root causes of issues.
• Proven project management skills with the ability to manage and deliver multiple complex items simultaneously.
• Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations.

Preferred Qualifications:

• Experience in MS Visio and Archer technology platforms.
• Experience working in a highly regulated financial services environment.
• Familiarity with risk governance frameworks and control management practices.
• BA/BS Degree or MBA.

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.