Director, Data Center Facilities Engineering And Operations

Director Of Facilities Engineering And Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? We need someone to lead facilities engineering and operations teams for a new enterprise data center currently under construction in Phoenix. This director role will be responsible for the following:

• Leading a 24×365 data center team with responsibility for all aspects of facilities infrastructure, ensuring effective performance in all operations and maintenance activities.
• Recruiting, hiring, coaching, and developing all facilities team colleagues.
• Establishing standard and emergency operating procedures and training programs to ensure a strong safety culture and compliance with OSHA, NFPA, and company standards.
• Serving as the 24x7 escalation point for facilities-related incidents and emergencies, coordinating response and resolution.
• Implementing and managing a comprehensive maintenance program including procedures, training, schedules, and third-party vendor engagements.
• Partnering closely with the data center IT operations team and developing and maintaining strong relationships across the enterprise.
• Managing operating budgets and resource planning while supporting capital budgeting, forecasting, and infrastructure investment planning.
• Interface with utilities and local agencies as required.

Minimum qualifications:

• 10 years of relevant experience with full accountability for managing data center facility operations.
• Experience leading teams of 10 direct reports in a high-availability environment.
• Strength in change management and large-scale project management.
• Proven expertise as a technical subject matter expert across critical data center systems, including mechanical, electrical, controls, and life-safety infrastructure.

Preferred qualifications:

• Familiarity with hyperscale data center facilities and network architectures.
• Experience managing multiple facilities in one region or campus.
• Active engagement with relevant industry organizations, certifications, events, and conferences.
• Exceptional business and communication skills—including analysis, collaboration, presentation, and influence—demonstrated within a corporate environment.

Salary range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.