Department Secretary - Surgical Services FMC

Department Secretary

The Department Secretary is responsible for performing a variety of secretarial, clinical, receptionist, and office-related duties and support for department and staff in various NAH departments, including Communications, Education, Engineering, Operating Room, Pre-Op PACU, Radiology Administration, Guardian, Biomedical, Nutrition, Engineering, Patient Access, Supply Chain, and Cath Lab, and other similar and related departments.

Responsibilities

• Prepares reports for management and/or clinical teams as requested.
• Provides confidential administrative support to management and/or clinical teams as needed.
• Responsible for the gathering, revising, and entering of data utilizing department-required statistics/units/other.
• Responsible for data entry, meets and greets all customers using customer service guidelines in person and/or on the telephone.
• May perform clerical duties such as ordering, keyboarding, scanning, filing, photocopying, and transcribing.
• May process time edits to the established guidelines.
• May contact and work with external vendors.
• Establishes and maintains an organized financial management system that facilitates the timely payment of bills, processing purchase requisitions, check requests, tracking inventory, and/or other department expenses.
• Maintains or supports the current document control file.
• May be responsible for scheduling and billing.

Operations

• Meets and greets all customers using customer service guidelines in person and/or on the telephone.
• Answers, evaluates, and prioritizes incoming administrative line telephone calls, communicates effectively with callers, and obtains complete and accurate information to determine the need(s) of the caller.
• Operates a computer terminal and retrieves information from various computerized resources to respond to queries and answer questions.
• Performs searches and answers, and/or relays questions from inquiring customers.
• Keeps current department standards/communications boards.
• May be responsible for keeping current manual/electronic communication devices (portal/signage/fliers/flat screens, etc) as deemed necessary for the department.

Compliance/Safety

• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; safely performs work; monitors work environment for possible safety issues, and ensures others are also safely performing work.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee\'s area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid before expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.