Customer Service Representative

Transportation Specialist

Join a dynamic team as a Transportation Specialist on the Disruption Management team, where you will play a critical role in resolving driver and carrier issues related to daily freight movements for our North American 3rd party shippers and terminals. This is an exciting opportunity to positively impact our transportation partners and customers by ensuring timely delivery of shipments.

Responsibilities

• Provide outstanding carrier and driver experience/solutions in a contact center environment through research, problem-solving, and setting appropriate expectations.
• Work in a fast-paced environment, adhering to schedules including start/stop times and breaks/lunches.
• Detect potential failures in the system regarding the pickup, transport, or delivery of customer loads.
• Make outbound calls to understand potential or current failures discovered in the systems.
• Support workload surges and weather-related operations, including working significant overtime during high-volume peaks.
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis.
• Collaborate with cross-functional teams and use analytical skills to drive data-driven decisions and communicate insights effectively.
• Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

• Call Center experience making 50-60 calls per day.
• Ability to navigate multiple systems and tools to find solutions.
• Strong computer skills and tech-savvy.
• Experience in transportation, logistics, or supply chain environments.
• Ability to work in unscripted situations and solve problems using critical thinking.
• Adaptability to changing rules and processes.
• Self-sufficiency and performance-driven mindset with experience in metrics-driven roles.

Additional Skills & Qualifications

• 1+ year of call center experience preferred.
• Experience in collections, insurance, claims, or investigations.
• Logistics or transportation industry experience.
• Agility and openness to change in a fast-paced work environment.

Work Environment

This position is 100% onsite/in-office, with a work schedule from Monday to Friday, and an option for overtime on Saturday or Sunday. The working hours are from 8:30am to 5:00pm MST. Training consists of one week of classroom training followed by a second week of mentor training.

Job Type & Location

This is a Contract position based out of Tempe, Arizona.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 6, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.