Customer Service Representative

Customer Service Representative

Bring your contact center expertise to a team that values consistency, customer care, and growth—help homeowners get answers quickly and confidently! We're hiring customer service representatives to support a high-volume client experience team in Phoenix, AZ. If you communicate with clarity and empathy, thrive in fast-paced environments, and have strong tenure in contact centers, this role is for you.

What You'll Do:

• Deliver exceptional service across high-volume inbound calls (first half of the month), and during the second half, handle similar calls plus ~20% outbound reminders via auto-dialer to help homeowners stay current (not a traditional collections role).
• Support a wide range of mortgage-servicing inquiries: website assistance, escrow questions, processing payoffs, and payment-related guidance; refer eligible customers to originations for refinancing opportunities.
• Follow defined escalation paths, meet performance goals (QA, first call resolution, adherence, CSAT > 90%, wrap time 1–3 mins), and use internal platforms while sharing feedback to improve systems.

What You Need to Bring:

• 2–3 years of recent contact center experience handling high volumes of inbound & outbound calls
• Stable tenure (ideally ≥1 year in each recent role); strong professionalism and reliability
• Customer focus, de-escalation skills, and adaptability to different personalities
• Comfortable navigating multiple systems; eagerness to learn proprietary servicing software
• High school diploma or GED required; bilingual a plus (eligible for higher rate)

Why You'll Love It:

• Clear career growth—this team is a feeder path to team lead and back-office mortgage roles
• Modern Phoenix contact center with your own workstation
• Monthly incentive program—earn up to $500 (eligibility begins after 30 days on phones)
• A culture that values coaching, performance, and continuous improvement

If you have strong, recent contact center tenure and want to grow your career while making a real difference for homeowners, we'd love to connect. Interested? Apply now!

Job Type & Location: This is a contract to hire position based out of Phoenix, AZ.

Pay and Benefits: The pay range for this position is $19.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

Workplace Type: This is a fully onsite position in Phoenix, AZ.

Application Deadline: This position is anticipated to close on Jan 30, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.