Customer Service Representative II

Customer Service Representative II

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative II with a world-class equipment and services company that sustainably advances the noble work of agriculture and construction workers.

Why you should apply to be a Customer Service Representative II:

• Pay Rate: $18.94/hr
• Location: Phoenix, AZ
• Schedule: 8:00 AM to 5:00 PM
• Hybrid

What's a typical day as a Customer Service Representative II? You will:

• Enter customer concerns into Salesforce from email, voicemail, and online web forms.
• Research information to address DES and non-DES related client issues.
• Use critical thinking to direct concerns to the appropriate DES programs.
• Listen to and accurately transcribe voicemail messages from clients.
• Provide excellent customer service through clear communication and problem-solving.
• Manage multiple tasks efficiently while maintaining attention to detail.
• Perform additional duties as assigned related to the position.

This job might be an outstanding fit if you have:

• Experience as a CSR
• Google suite and other relevant computer applications
• Interpersonal and problem solving skills
• Attention to detail and must be reliable

What happens next: Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more! Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative II today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.