Customer Service Representative
Arizona Staffing
Customer Service Representative
Address customer inquiries professionally across multiple channels, including phone, email, and fax. Process payments, manage billing concerns, and resolve collection-related issues in a timely manner. Conduct research and analysis to resolve customer complaints and provide accurate solutions. Collaborate with internal teams to manage contracts, pricing, and corporate account details. Monitor inventory records and ensure replenishment processes are executed efficiently. Utilize ERP solutions to streamline procedures and maintain accurate data. Support HealthCare.gov-related inquiries and provide detailed explanations as needed. Handle customer service tasks related to shelf life and replenishment processes. Maintain up-to-date documentation on customer interactions and service procedures. Assist with customer account updates, including contract finance and pricing adjustments.
Proven experience in customer service, demonstrating excellent communication and interpersonal skills. Familiarity with payment processing, billing, and collection procedures. Strong analytical skills for researching and resolving complaints. Knowledge of ERP solutions and corporate account management. Ability to manage inventory records and replenishment processes effectively. Experience with HealthCare.gov inquiries and related procedures. Proficiency in handling contracts, customer pricing, and finance-related tasks. Competence in using email correspondence and fax for clear and effective communication.