Customer Service Representative

Customer Service Representative

Start Date: December 15, 2025 Location: Tempe, AZ 85284 Shift: Must be available 7 days a week between 5:00 AM – 10:00 PM (set schedule assigned within these hours) Workplace Type: On-site Duration: 6 months Contract to Hire

Job Overview: Join a dynamic call center team where you'll play a key role in delivering exceptional customer service and supporting pharmacy benefit management operations.

Job Description:

• Handle inbound calls and follow-up inquiries, including prior authorizations and general questions.
• Accurately enter and update customer information across multiple systems.
• Maintain high standards of quality and accuracy while managing 50–100 calls per day.

Qualifications:

• Minimum 1 year of high-volume call center experience within the last 2–3 years.
• Typing speed of at least 30 WPM and strong computer skills.
• Ability to pass required assessments: Typing Test (30 WPM) and Call Center Telephone Skills (75% minimum).

Additional Details:

• Training: Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks.
• Growth Opportunities: Potential for conversion to full-time employee after 8–9 months, with career advancement into Tier 2 roles and beyond.

Pay and Benefits:

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Tempe, AZ.

Application Deadline: This position is anticipated to close on Oct 31, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.