Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented and reliable Customer Service Representative to join our chemical warehouse team. The primary responsibility of this role is administrative order processing and customer support within a regulated chemical distribution environment. The successful candidate will be responsible for accurate and timely entry of customer orders into the operating system (ERP/WMS), proactive follow-up with customers, order status monitoring, order completion/closure and support of the billing process. This is largely an office-based administrative role with strong focus on data accuracy, process adherence and customer communication.

Responsibilities:

• Receive, verify and accurately enter customer orders into the ERP system (SAP/WMS)
• Proactively monitor order progress from entry → picking → packing → dispatch
• Verify order completion against delivery documents / PODs / transport documents
• Prepare and verify billing data (prices, surcharges, transport costs, taxes, waste fees etc.)
• Serve as main point of contact for order-related questions (status, delivery date, documentation)

Skills and Requirements:

• Very strong attention to detail and high accuracy when working with numbers and data
• Prior knowledge of data entry systems such as SAP, Dynamics, Navision, Odoo, Infor, Epicor, etc.
• Strong knowledge of MS Excel
• Experience in a customer service and client facing role
• Previous experience in chemical distribution / industrial B2B environment
• Basic knowledge of dangerous goods transport regulations (ADR, IMDG, IATA)
• Experience with chemical product codes, packaging types, UN numbers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.