Customer Service Representative

Customer Service Representative – State Of Arizona | Douglas, Az

Kelly® is hiring a Customer Service Representative to join the State of Arizona in Douglas, AZ. Help provide important services and support to the public while gaining valuable experience in a government environment.

Why apply:

• Pay: $16/hr
• Schedule: 8:00 AM – 5:00 PM
• Employment: One year contract
• Work with a respected government agency and gain professional experience

What you'll do:

• Answer customer questions by phone or in person about services, programs, or products
• Handle and resolve complaints, including billing or service issues
• Maintain accurate records of customer interactions and actions taken
• Process requests like licenses, registrations, titles, permits, or program eligibility
• Refer unresolved issues to the correct department
• Collect payments or arrange billing as needed
• Follow rules, policies, and procedures to ensure customer satisfaction

Skills & Knowledge Needed:

• Knowledge of policies, procedures, systems, and relevant regulations
• Customer service and problem-solving skills
• Strong English communication and reading comprehension
• Clerical skills: record-keeping, word processing, office procedures
• Active listening, speaking, and critical thinking
• Service-oriented attitude and ability to meet customer needs

Next Steps:

Apply today! Our recruiters will review your profile. Even if this role isn't a fit, you'll stay in our network for future opportunities.

Apply to be a Customer Service Representative with Kelly® now!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.