Customer Service Representative

Customer Service Representative

Location: Glendale, AZ Employment: 12 months-contract, Full time Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM

About the Role

We are seeking enthusiastic Customer Service Representatives to join our Business Operations team in Glendale, AZ. This is an entry-level position ideal for candidates who are passionate about helping others and delivering excellent service.

Key Responsibilities

• Confer with customers by telephone or in person to provide information on products/services, take orders, cancel accounts, and address complaints.
• Provide services such as licenses, registration, permits, or program eligibility information.
• Resolve customer problems and service/billing complaints (e.g., merchandise exchange, refunds, bill adjustments).
• Keep records of customer interactions, ensuring accurate documentation of inquiries, transactions, complaints, and resolutions.
• Complete forms, prepare address changes, issue service discontinuance orders using computers.
• Refer unresolved grievances to designated departments for investigation.
• Determine charges for services, collect payments/deposits, and arrange billing as needed.
• Contact customers regarding inquiries, claim results, or planned adjustments.
• Perform journey-level customer service duties initiated by the general public.

Ready to take the next step? Please send us your resume and a short cover letter sharing your experience and what excites you about this role.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.