Customer Service Representative 2

Customer Service Representative Ii

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® professional & industrial team as a customer service representative ii supporting a trusted public assistance agency dedicated to helping residents of arizona access essential social service programs.

location: 3262 bob dr. ste 1 prescott valley, arizona 86314

pay rate: $16/hour

shift: monday to friday, 8:00 am to 5:00 pm

employment type: 11-month contract

work setup: onsite, office environment

what's a typical day as a customer service representative ii? you will:

• confer with customers by phone or in person to provide program information, process orders, cancel accounts, or handle complaints.
• deliver services including licenses, registrations, titles, permits, and guidance on program eligibility.
• verify appropriate changes have been made to resolve customer concerns.
• keep accurate records of customer interactions, inquiries, complaints, and actions taken.
• resolve service or billing issues such as exchanges, refunds, or bill adjustments.
• complete contract forms, process address changes, and prepare service discontinuance orders using computers.
• refer unresolved issues to appropriate departments for follow-up.
• determine charges for requested services, collect deposits or payments, and arrange for billing.
• contact customers to respond to inquiries or notify them of claim investigation results or adjustments.

this job might be an outstanding fit if you have:

• excellent communication and customer service skills.
• high school diploma or ged.
• experience in customer service, call center, or administrative environments preferred.
• ability to research and analyze policies to solve customer issues.
• basic math and computer proficiency.
• strong attention to detail and discretion with confidential information.

physical requirements:

• able to sit, stand, and engage with customers throughout the shift.
• comfortable working in a fast-paced office environment.

why you'll love working with us:

• weekly pay and direct deposit.
• access to steady opportunities with reputable organizations.
• potential for long-term, full-time career growth.

what happens next: once you apply, a kelly recruiter will review your qualifications and reach out if your background aligns with this opportunity. even if this role isn't the right fit, joining kelly's talent network keeps you connected to future roles that match your skills.

apply to be a customer service representative ii today!