Customer Service Rep I - II

Customer Service Rep I-II

UniSource Energy Gas, Kingman, AZ

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. We create opportunities for employees to thrive through:

• Continual growth
• Active engagement
• Total compensation

Hear from some of our employees here and here.

Job Description - Customer Service Rep I-II

Position Title: UEG Customer Service Representative

Business Reporting Unit: UNSG Gas Cust Svc Kingman

FLSA Status: Nonexempt

Level: Non-Manager

EEOC Category: Administrative Support Workers

EEOC Job Group: Admin Support-Classified

Does this position involve transmission and/or marketing functions? - TRM, MKT, or N/A

No

CIP status - Cyber, Physical, Both or Neither (Select one)

Neither

Job Code: AG 817 (I), AG831(II)

Safety Sensitive: Yes

Last Business Review Date: 7-15-21

Position Description

This job classification is a vital role in supporting UniSource Energy Services customer accounts and field operations. This position ensures safe, efficient, and professional service delivery by promoting positive customer experience in accordance with Company practices and procedures.

Position-Related Responsibilities

• Communicate effectively with field teams, internal departments, and customers.

• Handle customer inquiries, including assisting with ACC complaints.

• Coordinate and execute a wide range of field activities, including scheduling, dispatching, and timely completion of field work.

• Dispatch emergency calls promptly with precise, accurate information, and collaborate effectively with local first responder agencies.

• Investigate irregular usage patterns, address access issues, and ensure timely follow-up actions.

• Ensure accurate data entry in the customer care and billing system.

• Accurately perform quality assurance and records management functions.

• Prepare routes into the field collection system and generate statistical reports timely.

• Promote a positive team environment and foster collaboration across departments.

• Lead by example and always represent the company professionally.

• Provide services to affiliates of the company subject to the U.S. Energy Code of Conduct and related policies and procedures.

Knowledge, Skills, and Abilities

• Ability to work effectively in a fast-paced, high-pressure environment.

• Competent problem solving, resolving conflicts, and multitask while prioritizing work.

• Skilled oral and written communication, effectively conveying complex information.

• Proficiency in ten-key, keyboarding, and PC applications (CIS, MS Office Suite).

• Knowledge of UniSource Energy Services tariffs, rules, and regulations.

• Must possess a high school diploma or equivalent.

• Hold a valid driver's license with a clean driving record.

• Annual training and adherence to PHMSA (Pipeline Hazardous Material Safety Administration) on handling gas emergencies required.

All employees are expected and required to adhere to the Company Code of Ethics and Principals of Conduct.

Movement from one step to the next in either of the CSR or CSR II classifications will be based upon both time and proven proficiency. Salary Zone: CF (I), CE (II) $22.49 + DOE

Last HR Review Date: Interested applicants must apply by: 12-18-25

Pay Rate: 22.49

All job offers are contingent on successful completion of a pre-employment drug screen and background check.