Customer Service Planner

Customer Service Planner

Company UniSource Energy Electric Location Nogales, AZ

About Us UNS Energy Corporation headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. We create opportunities for employees to thrive through:

• Continual growth
• Active engagement
• Total compensation

Hear from some of our employees here and here.

Job Description - Customer Service Planner

Notice of vacancy - internal & external closes: 1/29/2026

Position Title: Customer Service Planner - Electric

Business Reporting Unit: UNSG Nogales Elect Contr

FLSA Status: Non-Exempt

Level: Non-Manager

EEOC Category: Professionals

EEOC Job Group: Service Consultant

Does this position involve transmission and/or marketing functions? TRM, MKT, or N/A No

CIP status - Cyber, Physical, Both or Neither (Select one) Neither

Job Code NG021

Safety Sensitive: Yes

Last Business Unit Review 04/27/2021

Job Summary

Meets with customers & contractors to plan and estimate proposed construction, mainline extensions, etc. Acts as a liaison between company & outside agencies such as City, County & State governments. Compiles information for the completion of various documents & reports associated with gas and electric construction. Work in GIS & AutoCad. Must become familiar with all applicable laws, codes, and regulations that pertain to construction, maintenance, and service in the gas and electric utility industry. Perform other duties as assigned by Supervisor.

Job Responsibilities

1. Verify contractor invoices for payment and complete related company documentation.
2. Attend pre-construction meetings, job-site coordination meetings, and Subdivision walkthru's prior to actual construction.
3. Coordinates projects to meet customer requirements and deadlines.
4. Assign proper accounting to purchase orders and contractor invoices.
5. Stake meter & meter station locations and schedule proposed work.
6. Address problems and complaints from contractors, customers, employees, and local government agencies.
7. Compiles data for various reports including, statistical reports, DOT report, and budget report.
8. Monitor the distribution system using pressure charts and the taking of pressure readings.
9. Estimate the cost of distribution system modifications such as main line extensions and new installations.
10. Obtain permits and right-of-way information from City, County, and State agencies.
11. Completes gas and electric availability orders and estimates costs for proposed construction projects.
12. Knowledgeable in AZ Blue Stake Laws desired
13. Ability to work with people in a team environment
14. This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Additional Requirements

High School diploma or equivalent. Good written and verbal communication skills. Good computer skills including Microsoft Word and Excel. Experience with AutoCad or GIS preferred. Knowledge in areas of Engineering and Accounting also a plus. Must be able to work in all types of weather conditions. This job requires some after hours and weekend call out duties. Must possess a valid AZ Drivers license. The incumbent may be required to perform an operational, maintenance and/or emergency function. Such function may be in a safety sensitive role during the course of the calendar year and might include receiving and acting upon product release calls. All employees are expected and required to adhere to the Company Code of Ethics and Principals of Conduct. Starting pay rate: $26.94 - $37.87 DOQ Pay Rate: $26.94 - $37.87 DOQ All job offers are contingent on successful completion of a pre-employment drug screen and background check. California Job Applicants -click here to see our Job Applicant Privacy Notice.