Client Activation Chat Sales Specialist

Client Activation Chat Sales Specialist

As the world's number one job site, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. As a Client Activation Chat Sales Specialist in our Scaled Business Success (SBS) team, you will be the primary point of contact for employers currently posting jobs on our platform. This is a dynamic, high-volume role where you will operate at the intersection of customer service and sales. Your primary function will be to engage with customers via live chat within the job posting and sponsorship funnel, answering technical questions, demonstrating the value of our paid solutions, and securing a committed advertising budget. You will play a critical role in increasing the number of sponsored jobs on our site by providing real-time consultative support and driving immediate sales conversions. While chat is the primary channel, you must also be ready to handle inbound customer calls or make targeted outbound calls to warm leads you have engaged with but not yet closed.

Responsibilities

• Engage customers through live chat to answer questions related to job posting, platform functionality, and ad sponsorship. Handles an average of 30–40 chat inquiries per day, often managing multiple conversations simultaneously.
• Deliver exceptional client experiences to drive retention and maintain engagement.
• Consultatively pitch the value of sponsoring their job(s), helping customers understand the return on investment (ROI) of paid advertising to secure and close appropriate daily budgets.
• Transition seamlessly to phone-based support as needed, handling inbound scheduled calls or making proactive outbound calls to follow up with high-potential leads from your chat queue. Making on average 15 outbound dials per day to unconverted accounts.
• Achieve client-centric KPIs along with revenue and conversion targets.
• Develop deep expertise in our online advertising products, pricing, and campaign management best practices to deliver informed advice and troubleshoot customer issues in real-time.
• Efficiently manage a high volume of daily inquiries while maintaining a professional and customer-centric demeanor, ensuring quick response times and high satisfaction ratings. Remain available to take chats for 75% of the day.

Skills/Competencies

• 1+ years of experience in a live chat environment.
• Proven influencing and sales skills, with a passion for educating, servicing, and selling to clients.
• Excellent written communication skills, with the ability to convey complex information clearly, concisely, and persuasively in a chat environment.
• Proven ability to work well under pressure, adapt to changing environments, and prioritize tasks effectively.
• Demonstrated curiosity and passion for learning new technology; ability to quickly get up to speed on platform changes and speak knowledgeably about technical features from day one.
• Proven background in online advertising, Search Engine Marketing (SEM), Pay-Per-Click (PPC) advertising, recruitment advertising, or staffing agencies.
• Self-motivated to make outbound calls daily, driving positive client outcomes and incorporating feedback for continuous improvement.

Scottsdale 22.30 - 28.00 USD per hour

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave.

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and inclusive environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds. Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process.

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