Bilingual Spanish/english Customer Service Representative...

Loyalty Service/Customer Service Representative - Bilingual-Spanish/English

Location: 2155 West Pinnacle Peak Road, Phoenix, Arizona, 85027, United States

Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday

Job Schedule: 5 days in office

Tentative Hourly Pay: $21/per hour

Responsibilities:

• Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquiries with claims, service and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to send transfers to the PFP sales team to increase APV revenue
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.
• Exhibits and practices the Organizations Common Purposes and Shared Traits.
• Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Requirements Skills:

• Previous experience working as a customer service representative.
• Strong knowledge of worksite products and services
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.
• Bilingual skills (verbal, written, read) in Spanish preferred

Education and Experience:

• 1-2 years experience of customer service.
• High School Required

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.