Bilingual Healthcare Sales Agent

Spanish/Bilingual Member Engagement Coordinator

As a Spanish/Bilingual Member Engagement Coordinator, you'll be part of a mission-driven team focused on improving access to care for Medicare Advantage and Medicaid members. This remote position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. You'll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. Sales experience preferred.

Responsibilities:

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
• Present a positive, professional, and high energy approach to clients, health plan members, and team members
• Meet daily appointment setting goals set by the department in an office or remote environment
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
• Report member complaints and escalations immediately to Member Engagement Managers
• Participate in peer side-by-side coaching as needed
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

Work From Home Requirements:

• A quiet, distraction-free workspace is required this includes avoiding interruptions from pets, children, television, music, loud neighbors, or other disruptions.
• This position requires full commitment; therefore, candidates must not hold additional employment during Valor's working hours.
• During scheduled working hours with Valor, employees are expected to remain fully focused on their job duties and avoid any personal obligations that may impact availability or performance.
• Secure Workplace - Employees should work in a private area where screens and conversations cannot be seen or overheard by unauthorized individuals.

Technical Requirements:

• Minimum internet speed: 25 Mbps download / 5 Mbps upload
• Preferred internet speed: 50 Mbps download / 10 Mbps upload
• Jitter threshold: Should be 15ms or lower higher jitter may result in voice and streaming issues
• Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality
• Valor Global will provide equipment (loan basis)
• Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
• Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently.
• Confident using browsers, search engines, and understanding online safety.

Other:

• No time off will be permitted during training or during the first 90 days of employment.