Bilingual Customer Service Representative

Client Services Specialist

Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance. Seeking individuals with billing background, banking background, computer skills, call center background, and a culture fit.

Responsibilities include:

• Receives and responds to customer inquiries by phone
• Assists with ACH setups and cancellations
• Processing payments, adjustments, and credits
• Process mail correspondence
• Assisting customers with logging onto the payment portal
• Calculating loan payments

Additional skills and qualifications:

• Best vs average: 2 years of high volume inbound call customer service in a call center. Bilingual in Spanish huge plus
• Must have great communication skills and enjoy helping people
• Customer service and/or call center experience taking inbound calls from customers 80+ calls per day
• Experience in banking, loans, or mortgage a plus
• Answers customer questions and provide appropriate solutions
• Good computer skills
• Ability to learn quickly and multitask
• Punctuality and good attendance are a must
• Able to adjust work schedule for coverage and work overtime

Disqualifiers:

• Jumpy or short tenure
• No call center experience
• All sales experience
• Timid personality
• No knowledge of STAR Method

Pay and benefits:

The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully onsite position in Tucson, AZ.

Application deadline:

This position is anticipated to close on Sep 8, 2025.