Bilingual Benefits Customer Service Representative – Bilingual Seasonal Colleague (tempe) | 2025

Seasonal Bilingual Benefits Customer Service Representative

The role of a Seasonal Bilingual Benefits Customer Service Representative at WTW involves assisting Spanish and English client members through the enrollment process and updates to their health care and/or pension plans. You will have the opportunity to provide superior customer service in a work from home environment, following the initial training and onboarding period. You will be eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law. Start at $17.75/hr during the paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services, and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $19.25/hr. We value your growth and reward your commitment.

Key responsibilities include building rapport, responding to Spanish speaking customers in a compassionate manner, safeguarding confidential information, translating complex plan information, reading and understanding client's plan documents, demonstrating knowledge of company and client procedures, maintaining call and case notes, participating in team meetings and training, and communicating and collaborating with colleagues. You will spend the majority of your time assisting customers and perform other duties as assigned.

Required qualifications include excellent Spanish language skills, ability to work in a structured environment, high level attention to detail, experience using Microsoft Office, ability to work autonomously, comfort working in a virtual environment, ability to understand and follow instructions, ability to type 30 words a minute, experience working in a customer service environment, and a high school degree. The following are a plus: associate or bachelor's degree, working knowledge of health and welfare and/or defined benefit pension plans, and experience working in a call center environment.