Access/connect Entitlement Support Associate

Entitlement Support Associate

Embark on a rewarding career journey with us, where your skills will drive client success and operational excellence. As an Entitlement Support Associate within the Global Corporate Banking team at JPMorgan Chase, you will play a crucial role in managing client relationships and ensuring seamless access to JPM Access and Chase Connect platforms. You will work closely with internal partners to fulfill client requests, enhance processes, and contribute to the team's mission of operational excellence. Your role will be pivotal in improving client experiences and driving efficiency in banking operations. You will collaborate with Global Implementation, Service & Operations teams to provide flawless service and suggest improvements to procedures. Your contributions will help shape the future of client onboarding and support within the Global Corporate Bank.

Job Responsibilities

• Evaluate and process requests for changes to clients' JPM Access and Chase Connect profiles.
• Resolve complex requests and troubleshoot problems with Operations.
• Act as a liaison between Client Service and operations units.
• Address client issues that fall outside of internal and client Service Level Agreements (SLAs).
• Recommend process and procedure improvements.
• Function as a lead contributor with advanced knowledge of specialization.
• Participate in department and team projects to exceed client expectations.
• Establish and maintain relationships with internal clients at multiple levels.

Required Qualifications, Capabilities, and Skills

• Minimum of five years of relevant experience in process management or operational excellence.
• Knowledge of commercial banking, corporate and investment bank, or treasury services operations.
• Excellent organization and time management skills.
• Client-focused and detail-oriented approach.
• Quick learner with excellent analytical skills.
• Effective communication, teamwork, and cooperation.
• Ability to understand complex processes and maintain composure in stressful situations.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree preferred.
• Experience in improving process efficiency.
• Ability to think out of the box to resolve client problems.
• Keen attention to detail and ability to handle multiple differing requests.

This role requires working in the office five days a week. Relocation assistance is not available for the role. Role is not eligible for H1B or Sponsorship.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.