Field Service Supervisor

Senior Field Service Technician

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As Senior Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat's people-first culture and bringing fun and passion into the work we do daily. Whether it's driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!

The Field Service Technician Supervisor oversees and coordinates field service operations within a designated region. This leadership role focuses on team development, operational efficiency, and strategic customer relationship management. The Supervisor ensures that the field team consistently meets quality standards, productivity goals, and customer satisfaction metrics.

What You'll Do

• Supervise a team of Field Service Technicians, providing guidance, support, and performance feedback.
• Plan and allocate resources efficiently, balancing workload among team members.
• Ensure timely and effective resolution of service requests, maintaining high levels of customer satisfaction.
• Review and approve service documentation, ensuring accuracy and compliance with company standards.
• Conduct performance evaluations, identifying growth and development opportunities for team members.
• Lead regular meetings with the field team to discuss best practices, safety, and performance metrics.
• Coordinate closely with other departments to improve service delivery and resolve cross-functional issues.

What We're Looking For

• Bachelor's degree in management, technical field, or equivalent experience.
• 5+ years of experience in field service, with at least 2 years in a supervisory capacity.
• Proven leadership skills with a track record of managing high-performing teams.
• Strong organizational, communication, and customer relationship management skills.
• Ability to work flexible hours and travel within the assigned region as necessary.

Preferred Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.

Physical Requirements

• Can lift and move a minimum of 50 pounds.
• Able to push up to 250 pounds with the assistance of moving equipment.
• Able to climb and balance on ladders.
• Have good manual dexterity, hand/eye coordination, and good eyesight.
• Able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
• Operate a box truck safely and efficiently.
• Work in a crowded, noisy, and smoking casino environment.
• Travel with little or no notice and for possible extended periods.
• Work flexible shifts as needed (nights, weekends, holidays).

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V.

Our Values

• All About the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 75%

Pay Range

$79,102 - $146,905 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.