Clinical Support Specialist

Aria Care Partners Clinical Support Specialist

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

The Position

The clinical support specialist will provide administrative support to clinical care coordinator team including monitoring and running reports, creating visit notifications, sending emails on behalf of Clinical Specialists using established Outlook templates, basic patient chart maintenance in Salesforce & NextGen, and other duties as assigned.

Essential Duties

• Monitor & run reports out of EMR systems
• Send emails to facilities on behalf of peer group utilizing established Outlook templates & verbiage
• Update basic information in patient charts as needed in Salesforce & NextGen
• Maintain relevant patient documents in Salesforce
• Other duties as needed

Requirements

• High school diploma or equivalent is required; an associate or bachelor's degree is preferred
• 1-2 years previous applicable experience

Other Qualifications

• Computer Skills – proficient use of Excel and Word
• High Level of Organization – ability to manage and coordinate all supplies/equipment
• Ability to prioritize and address multiple demands concurrently
• Must fit with core values: Care Fully, Strive for Excellence, Team Works
• Team Mindset – ability to work within a team
• Process Improvement - Openness to continuous improvement of processes and seek ways to improve processes
• Positive Problem-Solver in a variety of circumstances – Ability to think on your feet and find solutions to a variety of unique issues

Physical Efforts & Working Conditions

Important Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed.

Location

Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance.

Benefits

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.