Configuration & Support Specialist – E - signature (m/f)

Configuration & Support Specialist – E-Signature (M/F)

ARHS Group, part of Accenture, is looking for an Electronic Signature Configuration & Support Specialist to support one of our major clients (EU Institution).

In this role, you will provide L1/L2 support, configuration, and user onboarding for the electronic signature platform. You will combine technical setup with user support and training, ensuring smooth adoption across the institution — including senior stakeholders and external clients.

The Work:

• Provide L1/L2 support for electronic signature solutions, troubleshooting issues and escalating when necessary.
• Configure, update, and manage user setup for platforms such as DocuSign.
• Support integration with document management systems (e.g., SharePoint, OpenText Content Server).
• Assist users with mobile applications for electronic signatures.
• Deliver onboarding, training, and guidance sessions for internal staff and external clients.
• Create and maintain user guides, FAQs, and knowledge base articles.
• Identify recurring issues and suggest improvements in processes or configuration.
• Promote best practices and support change adoption across the institution.

Flexible: The work location for this role includes a mix of working remotely and onsite at a client in Luxembourg.

Here’s What You’ll Need:

• Hands-on experience with electronic signature configuration (DocuSign or similar).
• Strong technical support experience (L1/L2).
• Knowledge of integration with document management systems (SharePoint, OpenText, or similar).
• Familiarity with mobile applications and user support.
• Strong communication skills, with the ability to train and support users at all levels.
• Ability to create clear, user-friendly documentation and training materials.
• Fluency in English (written and spoken); other EU languages are a plus.
• Service-oriented mindset with strong problem-solving skills.

Experience & Qualifications:

• 5+ years in IT support, consulting, or application adoption roles.
• Proven experience with DocuSign or other e-signature platforms.
• Track record in delivering user training and adoption programs.