IT Support Technician (school Setting)

IT Support Technician

Roles And Responsibilities:

While actual roles and responsibilities will vary depending on individual circumstances, the IT Support Technician will generally be required to perform some or all of the following tasks. Note that this list is not all-inclusive and that the IT Manager or Director of Operations may also assign other tasks he/she deems appropriate.

Provide support for technology related issues in a timely manner including, but not limited to:

1. Provide daily help desk support
2. Provide set-up, configuration, repair and support for hardware, software, basic networking services, peripheral devices, AV, presentation and broadcast equipment and other school technologies.
3. Track technology needs (ticketing system) to manage and prioritize technology support and services
4. Document and update all problems and requests for support; escalate support as needed
5. Isolate connectivity issues and seek support as needed to fix these issues
6. Maintain accurate technology inventory
7. Be fluent with hardware and software applications used throughout the school
8. Provide training and technical assistance to faculty/staff on various hardware and software used throughout the building
9. Drive the delivery of high quality, well-received, effective and efficient service
10. Provide technical support in preparation for and during all on line testing
11. Effectively communicate all technology related issues to IT Manager and Admin team
12. Assist in the evaluation of technology initiatives related to classroom instruction and student learning.