Client Service Manager

Client Service Manager

The Client Service Manager contributes to Areya Media's mission by managing both pre-sales and post-sales activities across the Areya brands, with a strong focus on managing relationships with advertising agencies and external sales partners.

The Client Service Manager is responsible for:

Pre-Sales:

• Lead the development of territory rate cards and pricing strategies.
• Collaborate with sales and sales leadership on pitch strategy, campaign planning, and client presentations.
• Work closely with B2B marketing to identify and develop market-focused ad formats, content packages, and collateral.
• Develop tailored media proposals for international clients and agency partners.
• Provide strategic input on market-specific nuances, targeting, and KPIs.

Post-Sales:

• Serve as the primary point of contact for clients throughout the campaign.
• Lead onboarding, campaign kick-offs, and ensure proper setup with ad ops.
• Monitor and optimize campaigns to ensure full delivery and that KPIs are met.
• Build and maintain strong relationships with key agency stakeholders across global markets.
• Independently manage multiple client accounts and campaigns simultaneously with precision.

The Client Service Manager should not only be culturally relevant; but should BE culture itself. The Client Service Manager should know what it takes to make a piece of work, or a brand, famous, newsworthy, and deserving of people's time and attention.

• 4+ years proven work experience as a Sales Client Service Manager, Junior Client Service Manager or relevant role
• Project management - able to take strategic projects from initial concept stages through completion with extreme attention to detail.
• Strong organizational skills and the ability to self-manage campaigns from planning to post-launch wrap
• Experience partnering with internal sales, creative, and operations teams to drive results
• A strong understanding of campaign performance metrics, marketing KPIs, and advertising strategy

While performing the responsibilities of the job, the following are working conditions will be encountered. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• Indoor working environment; office setting
• Required to work a 40 hours/week during weekdays, with some nights and weekends

Areya Media, Inc. offers the following compensation package:

• Salary $5k/month

Areya Media, Inc. is committed to defining and amplifying the voices of creators, contemporaries, and the people they inspire. Sales growth continuously innovates, evolves and amplifies Areya Media's brand narrative through dynamic multimedia and experiential programming.