Service Now Developer/dashboard Lead

Aretum Federal Consulting Position

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. Join us to be part of meaningful work that drives national impact and grow your career alongside exceptional peers.

Job Summary

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Additionally, all team members may be called upon to support proposal efforts as needed. This could include resume formatting, providing skills alignment summaries, participating in meetings, or contributing to solutioning activities based on subject matter expertise or functional experience.

Responsibilities

• Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes
• Migrate project instance from Jira to ServiceNow
• Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards
• Creates/maintains portfolio governance reporting and processes
• Generate reports for review and planning events
• Manages the upload and updates process of activities and milestones in ServiceNow
• Integrate reporting data with other tools/system
• Develops and maintains backlog of solutions prioritized by the client and Develops workflows within ServiceNow
• Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application.
• Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments.
• Manage continuous improvement (testing) of service processes within the ServiceNow application regularly