Vice President, US Client Services

Ares Management Corporation Job Opportunity

Ares Management Corporation is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, private equity, real estate, and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating with our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of December 31, 2024, Ares Management's global platform had approximately $484 billion of assets under management with more than 3,200 employees operating across North America, Europe, Asia Pacific and the Middle East.

Ares Wealth Management Solutions (AWMS) oversees the product development, distribution, marketing, and client management activities of investment offerings for the global wealth management channel. With a team of more than 140 professionals and backed by the power and scale of the Ares platform, AWMS represents one of the most resourced wealth distribution and client service teams in the alternatives industry. AWMS' mission is to provide advisors and their clients access to innovative, solutions-oriented investment opportunities, across the Ares platform of industry leading credit, private equity, real estate, and secondaries strategies. Through our range of institutional and retail structures, coupled with excellent client service and educational resources, we help investors diversify their portfolios with private market solutions that can deliver consistent, long-term growth.

This position is responsible for supporting the client services and transfer agency operating functions for Ares sponsored Alternative Investment Solutions distributed by Ares Wealth Management Solutions which includes non-traded REITs, non-traded BDCs, interval/tender offer funds and private funds across investment strategies including real estate, private credit and private equity. Successful candidates will have the opportunity to service our new strategies and growing capital raising efforts while continuing to service our existing shareholders and financial advisors representing approximately $12.9 billion of capital raised to date from institutional and retail investors.

Primary Functions & Responsibilities:

• Provide team leadership by designing the execution of key processing workflows and the delivery of high-quality shareholder servicing to our investor and advisor base including but not limited to overseeing the client service teams that takes inbound phone and written inquiries, researching and resolving shareholder related matters, and making outbound phone calls as needed.
• Assist in designing and executing onboarding for financial intermediaries to facilitate smooth integration with the transfer agent and AWMS.
• Oversee third-party transfer agent, fintech and custodian functions by ensuring service levels are met, designing workflows between broker dealer partners, and implementing technical, design, and operational reviews of distributions, redemptions, and purchases.
• Participate in industry working groups
• Identify areas of the business which could be streamlined through the application of technology
• Partnership with Ares Wealth Management Solutions, our introducing broker dealer's management team on wholesaler operational education, streamlining of processes, and improving the advisor and home office operational experience.

Required Knowledge, Skills & Abilities:

• 5-10 years of Alternative Investments shareholder operations with either financial intermediaries, transfer agents, or product sponsors
• Proven ability and strong desire to work in a fast-paced, entrepreneurial environment required.
• Ability to learn and utilize service provider technology systems required.
• Effective communication skills required, including ability to interact with external financial advisor clients and investors.
• Highly organized, with a conscientious approach to work and dependability required.
• Proficient in Microsoft Excel.
• FINRA license is not required but welcome.

Reporting Relationships:

Managing Director, Client Services

Compensation:

$130,000 - $160,000

The firm also offers robust benefits including comprehensive medical/Rx, dental and vision plans; 401(k) program with company match; flexible savings accounts (FSA); healthcare savings accounts (HSA) with company contribution; basic and voluntary life insurance; long-term disability (LTD) and short-term disability (STD) insurance; employee assistance program (EAP), and commuter benefits plan for parking and transit. Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.