Technical Account Manager - FAC

Technical Account Manager - FAC

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time/Part time – Permanent/Fixed Term (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes Re, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes Re means you'll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry's top talent.

You'll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager/Employee says: The Account Manager plays a pivotal role within the reinsurance back-office operations, acting as the primary point of contact for assigned clients, including cedents, brokers, and reinsurers for processing and back-office purposes. This role is responsible for the day-to-day servicing and administration of reinsurance contracts, ensuring accurate processing, timely delivery of information, and exceptional client experience. Working closely with internal operational teams and under the guidance of the Head of Client Services, the Account Manager ensures that client expectations are met with precision and professionalism. The individual will support the preplacement and manage the post placement servicing of risks, client queries, coordinate data and documentation flow, and support the resolution of operational issues, contributing to overall service excellence and client satisfaction.

What you will do:

Client Relationship and Account Management

Serve as the contact point for clients on operational and account processing matters, ensuring prompt issue resolution and clear communication.

Support and maintain strong, trust-based relationships with clients and brokers in conjunction with the KAS initiatives.

Support management for client reviews, service level discussions, and performance reporting.

Operational Excellence

Manage the end-to-end servicing of client accounts, including binder, treaty and facultative administration, risk processing, bordereaux processing and account reconciliation.

Coordinate with junior/senior brokers to take over management of systems input of quotes and client offerings, and smooth handover within the client servicing team for EOC, slip, and endorsement preparation

Support brokers to ensure a handover process of onboarding trading partners for KYC purposes from placement to fulfilment

Load risk and provide QA and audit services for the production of client debit notes and reinsurer closings/treaty statements.

Assist the placement teams in the preparation of new and renewal submissions and attend necessary internal and external RFP meetings to provide first class service to clients

Support and drive continuous improvement initiatives to streamline back-office processes and enhance client experience.

Support and prepare monthly/quarterly account summaries for processing.

Strategic Contribution

Build and maintain professional relationships with clients and market personnel.

Communicate with client and market accounts teams regarding bordereaux, settlements, and queries

Continue to assist in the development of Operation Manuals giving continuous support on new operational ideas

Co-operate with Operations working with external third-party providers to drive efficiency in processing of accounts

Provide necessary recommendations and enhancements on contract wordings in conjunction with market standards for back-office processing

Risk & Compliance

Ensure compliance with Continuous Professional Development training

Support internal audit processes with peer reviews and quality assurance monitoring

Drive the integration of technological innovations aligned with evolving market standards and best practices

Think you don't meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you're excited about this role, but your experience doesn't perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process: At Price Forbes Re, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes Re, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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