Outside Service Supervisor

Golf Outside Operations Supervisor

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Arcis Golf is looking to hire a Golf Outside Operations Supervisor for McDowell Mountain Golf Club - Scottsdale, AZ.

Ideal Candidate: You take pride in creating a smooth, enjoyable golf experience from the parking lot to the first tee. You're a self-motivated leader who ensures your team is engaged, professional, and service-driven—every shift, every guest.

Team Leadership & Operations:

• Supervise, train, and schedule outside services staff including cart attendants, range attendants, and bag drop team.
• Ensure staff maintain professional appearance and adhere to customer service expectations and standards.
• Lead daily operations including cart staging, club cleaning, bag handling, and guest check-in support.
• Conduct opening and closing procedures related to outside services.

Guest Services:

• Greet and assist guests promptly with golf bags, carts, and directions.
• Ensure smooth flow of traffic at bag drop and parking areas.
• Maintain a friendly, proactive presence at all guest touchpoints.

Cart & Range Management:

• Oversee golf cart fleet operations: charging, cleaning, maintenance, staging, and storage.
• Maintain driving range and practice areas including Prime station, ball replenishment, and cleanliness.
• Maintain operation of range picker and ensure golf ball washing systems are in working condition.

Facility Standards & Coordination:

• Ensure outside areas, staging zones, and service stations are clean, organized, and visually appealing.
• Coordinate with Golf Shop, Golf Professionals, Starter, and Marshals to support tournaments, events, and pace-of-play initiatives.
• Monitor safety procedures and report equipment issues or hazards promptly.

Qualifications:

• Previous supervisory experience in golf operations or hospitality, preferably at a high-end or resort-style golf facility.
• Strong customer service and interpersonal communication skills.
• Working knowledge of golf etiquette, rules, and daily course operations.
• Ability to lead by example in a hands-on, outdoor, team-oriented environment.
• Ability to lift 40+ lbs and work outdoors in various weather conditions.
• Flexible availability including early mornings, weekends, and holidays.

Benefits:

• Competitive hourly wage based on experience
• Employee golf privileges and discounts on merchandise & F&B
• Health, dental, vision, and retirement benefits (full-time)
• Paid time off and holiday pay
• Opportunities for advancement within golf operations

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.