SAP Support Lead - Erlanger, KY

SAP Support Lead - Erlanger, KY

SAP S4 Hana Support Lead - Transportation – Service Delivery

This is an Exempt level position. Position Summary: The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. The ideal candidate will have strong expertise in SAP Transportation Management (TM) and will be responsible for supporting, maintaining, and troubleshooting SAP TM in a live production environment. As the SAP S4 Hana Support Lead, you will oversee the resolution of production issues, manage system performance, and ensure that the SAP S4 Hana Transportation solutions continue to meet business needs while ensuring smooth and uninterrupted operations.

Job Responsibilities:

• Production Support: Act as the primary point of contact for SAP Transportation -related production issues. Quickly identify, analyze, and resolve incidents to minimize downtime and impact on business operations.
• Troubleshooting and Issue Resolution: Provide hands-on support for critical production issues related to SAP Transportation modules, including transportation planning, execution, freight cost management, and transportation analytics.
• System Monitoring and Performance: Monitor the performance of the SAP Transportation system in the production environment, identifying potential areas for improvement, and optimizing system performance.
• Collaboration with Other Teams: Work closely with cross-functional teams such as SAP Basis, SAP ABAP developers, Solution Delivery, and business operations to resolve complex issues and implement solutions.
• Change Management and Upgrades: Manage transport requests and support SAP Transportation system upgrades and patches. Ensure smooth execution of system enhancements, migrations, and version updates with minimal business disruption.
• Root Cause Analysis: Perform root cause analysis for recurring production issues and recommend or implement preventive measures to avoid future incidents.
• User Support & Training: Provide ongoing support to end-users, troubleshoot system issues, and assist with user queries. Facilitate user training on new features or processes as required.
• Documentation and Knowledge Sharing: Maintain detailed documentation for issue resolutions, processes, and system configurations. Contribute to the knowledge base for recurring issues or common challenges.
• System Integration: Support the integration of SAP Transportation with other SAP modules and external systems, ensuring seamless data flow and system functionality.
• Compliance & Best Practices: Ensure that SAP Transportation solutions are aligned with internal standards, best practices, and compliance requirements.
• Continuous Improvement: Identify opportunities to enhance operational efficiency and improve SAP Transportation processes in the production environment. Proactively recommend optimizations to improve user experience and system reliability.

Required Qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of [5] years of experience in SAP support, with a strong focus on production support in a live environment.
• Deep knowledge of SAP Transportation modules, including transportation planning, execution, freight cost management, and analytics.
• Strong problem-solving skills and ability to manage high-pressure situations in a production environment.
• Experience with SAP S/4 HANA, SAP Fiori, and related technologies.
• Familiarity with SAP transport management tools and production support processes.
• Experience working with SAP Basis, SAP ABAP, and middleware tools for integration purposes.
• Strong analytical and troubleshooting skills, with the ability to identify root causes and implement long-term solutions.
• Excellent communication skills to interact with business users, technical teams, and management.
• Ability to manage priorities and work effectively in a fast-paced, high-demand environment.

Preferred Qualifications:

• SAP certification in SAP Transportation Management (TM).
• Experience in the manufacturing, distribution, or logistics industries.
• Experience with Agile methodologies in production support teams.
• Knowledge of third-party logistics (3PL) systems and integrations.
• Familiarity with SAP testing frameworks and methodologies for production support.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:101433BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between:

$92,800.00 - $169,600.00

Benefits and Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

#IncludingYou Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.