Client Services Monitor

Client Services Monitor

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.

Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.

Job Summary

St. Patrick Center, a ministry of Catholic Charities, is hiring a Client Services Monitor. The monitor will observe and evaluate the daily pedestrian traffic at St. Patrick Center on N. Tucker Blvd. The position will direct individuals to appropriate entrances, provide a welcoming presence to all visitors, clients, and coworkers, and utilize de-escalation techniques to confront intense emotional situations. This position works weekends, part time, no more than 19 hours a week. The position is not eligible for benefits.

Job Responsibilities

Overview & Responsibilities

• Direct individuals to appropriate entrances such as volunteers, visitors and persons seeking services.
• Use appropriate de-escalation techniques to defuse volatile persons on agency property.
• Assists SPC staff responding to "Red Folder" calls at Welcome Center Entrance, Client Deck, and other exterior agency area locations.
• Use appropriate judgment to call "911" for emergency assistance.
• Provide a welcoming presence to persons visiting or seeking services at SPC.
• Maintain clean and professional appearance.
• Check-in each morning with the CSO Manager for daily activities scheduled at SPC.
• Provide intake triage as needed.
• Complete agency Incident Reports as needed.
• Other duties as assigned.

Job Requirements

Knowledge & Experience Requirements

• High school diploma or GED required.
• Minimum of an associate degree preferred.
• Minimum of one year Client Services Monitor related experience.
• Requires valid driver's license (MO residents require Class E)
• Law enforcement background strongly preferred.
• Reliable vehicle is preferred.
• Valid and current auto insurance is preferred.

Skills & Competencies Required

• Ability to work evenings and weekends.
• Ability to interface with a diverse population.
• Ability to work flexible hours.
• Excellent communication skills

St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. Pre-Employment Screening All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where everyone has access to sustainable housing, employment, and healthcare.

Benefits

As a part of the Catholic Charities family, you'll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.