Account Manager

Account Manager

Manage assigned customer relationships to ensure customer satisfaction and contribute to meeting company goals.

Salary Range: $80,000-90,000 + Annual Bonus

Sign on Bonus: $5,000

Competitive benefits package that includes medical, dental, vision that all start day 1! Additional company provided supplemental benefits include short term disability, long term disability and life insurance policy of two times your base annual salary. 401k with generous company match.

Responsibilities

• Perform essential elements of contract review process and coordinate with others to ensure pricing is acceptable and requirements and lead times can be met
• Communicate pricing and lead time quotations based on manufacturing cost estimates and other business factors
• Work with customers on acknowledgements when clarifications or corrections are necessary
• Follow up on outstanding quotes to customers and report status of pending projects
• Act as liaison with other departments in the organization to ensure customer satisfaction and coordinate activities with other functions (e.g., purchasing, production, engineering, and shipping).
• Collaborate with planning to meet customer Kanban demand
• Gather, compile and analyze data related to customers activity and recommend actions the organization should take to meet customer needs
• Responsible to prepare and distribute weekly customer activity updates to management and monthly sales forecasts for assigned customers
• Work with estimating to maintain a sales opportunity pipeline and update Salesforce.com
• Handle customer requests for order status, change order requests, cancellations, expediting
• Communicate any issues impacting performance to customer contracts and work with other departments to resolve any concerns with customers
• Responsible for timely response to customer complaints and working to achieve satisfactory resolution with the assistance of the Quality team
• Monitor customers' web portals for new orders, changes and other information for accounts assigned
• Participate in regular production meetings
• Coordinate trade show participation and logistics
• Other duties as assigned by supervisor

Qualifications

• BA degree in engineering or related technical field
• Requires a minimum of 5 years of experience in customer service/support role interacting with customers
• Must be a U.S. Citizen or Permanent Resident, due to contractual requirements.

Preferred Qualifications

• Manufacturing experience
• Must possess strong interpersonal skills including oral and written communication
• Analytic skills to be able to research, collect and report data
• Proficiency in MS Office suite with above average competency in Excel
• Knowledge of ERP system's functionality (Epicor a plus)
• Ability to adapt to new technology
• Ability to use technology to increase productivity
• Must be a team player with a positive attitude and is solution oriented
• Project a professional image and represent the company well inside and outside the company
• Must be able to manage time, projects, stress, people and conflicts
• Ability to build rapport and trust with customers primarily by phone and email
• Possess the flexibility necessary to multi-task in a demanding, fast paced technical environment
• Maintain a process of continuous improvement in all practices and procedures
• Uses effective listening/questioning techniques – listens to coworkers and customers intently and asks questions to achieve clear understanding

Physical Demands and Work Environment:

While performing the duties of this job, continuous mental and visual attention is needed. The ability to walk, stand, sit, talk and hear is frequently required. The ability to operate a computer is required. Lifting up to 20 pounds is occasionally required. Work is typically performed in an office environment, where ambient temperatures, lighting and typical office equipment are found. Regular exposure to manufacturing areas where temperature may vary and personal protective equipment is required. Some travel required to customers and trade shows.

Additional Notes

ARCH Global Holdings, LLC is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Holdings, LLC are employed on an at-will basis.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.