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Service Manager
Supervise installation teams to ensure seamless project completion and customer satisfaction
St. Louis, Missouri, United States
Mid-Level
2 days ago
APTURA Group
APTURA Group specializes in providing innovative solutions for commercial door and security systems.
1 Similar Job at APTURA Group
Service Manager
The Service Manager manages the on-time production, delivery, and installation of material to our customers. This position provides team members with the appropriate training, tools, direction, and motivation to enable their success. The Service Manager is Responsible and Accountable for:
- Coaching, mentoring, developing, and supervising staff
- Supervising scheduling the service/installation technicians along with managing the warehouse/service vehicle inventory, staging products and meeting production schedules and goals
- Supporting Project Managers and Sales with estimated installation labor/shop times
- Conducting monthly inspections and safety meetings with field technicians and shop personnel
- Supervising generation of production schedule and efficiency report for service
- Ordering parts as needed
- Establishing/implementing/maintaining quality control process to ensure seamless execution, quality control, and timely installation completion
- Assisting Service Technicians with diagnosing and resolving issues
- Promoting service capabilities to customers
- Staying on top of industry trends by participating in offered training
Experience and Other Requirements:
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Well organized with high prioritization skills
- Team oriented and results driven
- Strong leadership and decision making skills
- Proficient in MS Office Suite
- DHI certifications and prior experience in Division 8 Commercial Doors, Frames, & Hardware recommended
About APTURA Group
APTURA Group specializes in providing innovative solutions for commercial door and security systems.