Human Resources Relationship Manager

Human Resources Relationship Manager

Apt Resources is seeking a dynamic and experienced Human Resources Relationship Manager to join a reputable hospitality solutions company headquartered in Dubai. In this pivotal role, you will be responsible for overseeing HR service delivery to multiple boutique hotel clients through a team of HR Executives placed at client sites. The role ensures process accuracy, compliance with labor laws, and timely payroll execution, while acting as the key liaison between client hotel management and the mother company. Success in this role depends on delivering flawless payroll accuracy, effective HR process ownership (Employee Records, Onboarding, Attendance, Leave Management, ESS, Accommodation, Assets allocation and retrieval, Recruitment for Client and for Future Hospitality Solutions), and professional, clear communication with all stakeholders.

Responsibilities

• Act as the primary HR Relationship Manager for assigned hotel clients, ensuring prompt query resolution and proactive HR support.
• Conduct regular review checks on HR Executive outputs: records, compliance registers, payroll error-free delivery.
• Audit HR processes periodically for accuracy, adherence to SLAs, and client satisfaction.
• Prepare and present consolidated HR reports (payroll summaries, attrition, attendance, leave balances) for both client management and the outsourcing firm's leadership.
• Ensure crisp, consistent, and professional communication with client Hotel General Managers / Owners on all HR matters.
• Escalate critical issues / risks (legal, compliance, manpower shortages) promptly to the head office.
• Mentor and develop HR Executives to ensure strong client-facing HR advisory capability.
• Drive standardization of HR processes across all client properties served.
• Directly supervise a team of HR Executives deployed at client boutique hotels.
• Provide guidance, set performance metrics, monitor outcomes, and conduct appraisals for direct reports.
• Foster a service excellence culture within the HR team to ensure client satisfaction.
• Ensure accuracy of payroll data and statutory filings, protecting the firm and clients against financial penalties.
• Support budgeting for manpower, HR activities, and resource allocation across client hotels.
• Support business development efforts by participating in client pitches and showcasing robust HR processes.
• Contribute ideas for continuous improvement in HR outsourcing operations and service delivery frameworks.
• Ensure readiness to handle urgent client requirements (last-minute hires, payroll revisions, compliance audits).