Medical Support Assistant - Remote Eligible

Medical Support Assistant

The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics.

Primary Responsibilities

Key Responsibilities:

• Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines.
• Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff.
• Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regulations.
• Insurance Coordination: Collect, scan, and update health insurance information to support the revenue collection process.
• Team Collaboration: Participate in team meetings and huddles to coordinate patient care, manage clinic schedules, and ensure effective communication among interdisciplinary team members.
• Administrative Support: Assist with clerical duties such as preparing correspondence, managing clinic profiles, and processing consults and referrals.

Minimum Qualifications

Qualifications:

• Experience: Previous experience in administrative support within a healthcare setting is preferred.
• Education: High school diploma or equivalent; additional coursework or certification in healthcare administration is advantageous.
• Skills:
• Proficiency in computer applications and EHR systems.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.