Customer Service Quality Engineer

Aptiv Job Opportunity

Aptiv supports major automotive brands by providing safer, greener, and more connected solutions. With 180,000 employees in R&D and manufacturing facilities in 44 countries, we combine automotive industry with modern technologies. Our Technical Center in Krakow supports car manufacturers, while the plant in Gdansk handles final car parts production. Join us!

Requirements:

• Higher education;
• Communicative knowledge of English (min. B1);
• Good knowledge of MS Office;
• Ability to learn quickly;
• Communication and teamwork skills;
• Stress resistance.

Your Role:

You will be responsible for:

• Timely handling of customer complaints and claims;
• Daily review of customer portals (b2b) and cascading information on results and risks;
• Updating complaint registers according to their current status;
• Recognizing specific customer requirements (CSR) and effectively implementing them in plant processes;
• Maintaining contact with the customer (proactively/reactively) via email, phone, customer visits, and client visits to the plant;
• Representing the company to the customer in quality-related matters;
• Coordinating (planning, organizing, support) customer quality visits and audits;
• Monitoring and reporting on quality results related to customer satisfaction;
• Escalating threats and risks associated with customer satisfaction;
• Managing quality crisis situations with the customer;
• Managing external sorting and possible return actions;
• Supervising and approving prototype samples (PPAP) according to SOP and CSR customer documentation;
• Coordination of applicable deviations (MRVA);
• Supporting project teams implementing new products and technical changes;
• Broad coordination of actions to maximize customer ratings, including:
• Daily, weekly, and monthly monitoring and reporting of results;
• Managing all risk signals;
• Supervising corrective actions for any customer-reported problem;
• Managing the risk reduction plan related to customer ratings.

Why Join Us:

• You develop your passion for automotive working on technologies that will hit the roads in a few years.
• You participate in long-term projects for world-renowned car brands.
• Regardless of team or skills, we are guided by ethical values. We are a cohesive team at work and good friends outside.
• We provide stable employment and a safe workplace.

What You Will Gain:

We offer stable employment in a company with a strong market position. We have many benefits such as a reward system, private medical care, employee insurance, Employee Stock Ownership Plan, benefits under the Company Social Welfare Fund, multisport card, and many others.

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.