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Senior Customer Reliability Engineer - Remote Eligible
Build meaningful relationships with customers to support their most critical workloads.
Remote
Mid-Level
$144,050 - 194,588 USD / year
3 months ago
✨ About The Role
- The Customer Reliability Engineer (CRE) role involves a mix of ticket and chat-based support along with software development work
- The position requires working Pacific Time Zone hours, with occasional work outside of regular hours
- Responsibilities include triaging support queue, contributing to platform codebases, and improving customer-facing and internal documentation
- The role offers opportunities to build meaningful relationships with customers and work in a supportive, tight-knit team environment
- The projected salary range for this position is $144,050 - $194,588 per year
âš¡ Requirements
- Experienced in cloud platform hosting and software development, with a focus on providing excellent customer support
- Comfortable working in a remote position with Pacific Time Zone hours
- Strong written communication skills and ability to effectively interact with customers
- Proficient in writing software deployed to scaled production systems, preferably with experience in Ruby on Rails and/or React
- Able to balance customer support functions with project work, including software enhancements and maintenance
Senior Customer Reliability Engineer - Remote Eligible
Remote
$144,050 - 194,588 USD / year
Engineering
Job is no longer active
About Aptible
Empowering developers to focus on ideas, not infrastructure