IT Solutions Engineer / Analyst III / Senior (enterprise Productivity)

IT Solutions Engineer / Analyst III / Senior (Enterprise Productivity)

At APS, we're modernizing our technology platforms to power Arizona's future. As an IT Solutions Engineer / Analyst III / Senior, you'll play a critical role in ensuring reliable, secure, and high-performing systems that support our enterprise. This position bridges next-generation technologies such as cloud engineering and mobile applications with the proven expertise required to deliver mission-critical IT solutions.

What your day would be like:

You are responsible for:

• Microsoft Exchange Administration: Oversee and optimize hybrid Exchange environments, ensuring seamless mail flow, certificate management, and security compliance.
• System Performance & Reliability: Deliver and maintain both software and hardware product performance across enterprise applications.
• Lifecycle Management: Drive products from design completion to production release, ensuring smooth transitions and minimal disruption.
• Troubleshooting: Diagnose and resolve software, hardware, and system-level issues to maintain high availability.
• Cloud & Mobile Integration: Support next-generation IT solutions that include cloud-based platforms and mobile technologies.
• Collaboration & Security: Partner with IT and business teams to support secure, integrated, and scalable services across the enterprise.

Who we're looking for:

• Exchange Expertise: Strong background in Microsoft Exchange (on-prem and cloud) administration, PowerShell scripting, and integrations with enterprise-grade security and mail routing tools.
• Technical Depth: Advanced understanding of IT architecture, system integration, and troubleshooting across multiple domains.
• Problem Solver: Ability to respond quickly and effectively to complex issues in mission-critical environments.
• Collaborator: Skilled communicator who can work across IT and business functions to deliver practical solutions.
• Forward-Thinking Professional: Comfortable working with both legacy systems and emerging technologies, ensuring APS remains secure, efficient, and future-ready.

Minimum Requirements:

• IT Solutions Engineer / Analyst III:
• Bachelors' degree in Information Technology or related field
• PLUS five (5) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas
• IT Solutions Engineer / Analyst Senior:
• Bachelors' degree in Information Technology or related field
• PLUS seven (7) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires advanced in-depth level of technical knowledge within a job area and working knowledge of other technical areas
• Preferred Special Skills, Knowledge or Qualifications:
• Knowledge of multiple programming languages, database management systems and development platforms
• Skills in understanding and explaining highly technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving advanced complex problems in own area of work

Major Accountabilities:

1) Designs, develops, troubleshoots, and debugs software programs for enhancements and new products and/or in support of design, infrastructure and technology platforms 2) Analyzes and assists with creating reusable and enterprise-level modules/applications 3) Conducts performance reviews and recommends improvements to existing codes 4) Reviews and recommends equipment, resources and software 5) Recommends changes in development, maintenance and system standards. 6) Trains users in conversion and implementation of system 7) Conducts integration system testing and evaluations 8) Leads the design, development and implementation of new solutions

Export Compliance / EEO Statement:

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

Working from a home office requires adequate technology and an appropriate ergonomic set up.

Role types are subject to change based on business need.