Bilingual Customer Service Representative

Bilingual Customer Service Representative

Automation Personnel Services is looking for a Bilingual Customer Service Representative for a company based in Smyrna, Georgia. In this role, you will have the opportunity to be the first point of contact for customers, delivering exceptional service in English and Spanish/Portuguese. You’ll handle inbound calls, emails, and live chats to resolve questions about products, orders, billing, and services, accurately document interactions, and follow up to ensure timely resolutions. You’ll also collaborate with internal teams to address customer needs, improve processes, and assist with translating documents and other communications as needed.

Pay Rate: $21.00 per hour

Schedule and Hours: Monday through Wednesday 7:00 am to 4:00 pm and Thursday through Friday 7:00 am to 3:30 pm

Duties and Responsibilities

• Serve as the primary contact for customers, handling inquiries by phone, and email.
• Provide prompt, accurate information regarding products, services, orders, and billing.
• Document customer interactions, ensuring follow-up and resolution in a timely manner.
• Collaborate with internal departments to address customer needs and improve processes.
• Assist with translating documents and communications as required.

Qualifications and Requirements

• Minimum of 3 years office-based customer service experience.
• Fluent in English (Spanish/Portuguese is a plus)
• Background in recruitment or talent acquisition.
• Excellent organizational, time management, and multitasking skills.
• Self-motivated, with a strong desire to learn and grow with the company.

Job Type: Full-time, temporary to hire

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan: Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401K matching to all eligible contingent and temporary associates.

Interested in this job? Email your resume to apsAtlanta@apstemps.com or call us at 770.732.8001 to learn more. You can also apply in person at our office located at Automation Personnel Services Atlanta Branch 5015 Floyd Road SW Suite 630 Mableton, GA 30126.

Bonus Opportunity! We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services: Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 10-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2025).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2025).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work for by CIO Views Magazine.
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

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Equal Opportunity Employer APS Atlanta