Player Support Manager - Remote Eligible

Player Support Manager

We're looking for a proactive and dedicated Player Support Manager to join our team. In this role, you'll play a key part in ensuring an exceptional experience for our players by resolving their issues, improving support processes, and building strong communication channels. You'll oversee technical problem-solving, manage player feedback, and collaborate with cross-functional teams to identify and implement solutions. From responding to app store reviews to publishing helpful guides, you'll take ownership of support initiatives and help drive player satisfaction. If you're ready to help our players feel heard and valued — we'd love to meet you!

Key Responsibilities

Resolve technical problems and game issues reported by players to support

Respond to player reviews in app stores

Prepare and publish guides for players and the team

Inform the product team about current game issues and work on solutions

Improve the product support process

Follow the instructions, regulations, and KPIs of the support team

Skills, Knowledge and Expertise

Proficient in using ticket systems like Helpshift, Zendesk, Salesforce, or similar

Knowledge of the basic principles of mobile, desktop, and web application development and operation, including client-server interaction, APIs, and SDKs

Basic experience with Power BI, Tableau, Qlik, or similar tools

B2 level English proficiency or higher

Basic SQL knowledge

Experience with Datagrid or other database interaction programs

Benefits

Flexible work environment: work remotely from home or in one of our office in Cyprus

Paid holidays and sick leave to prioritize your health and well-being

Competitive salary based on interview results and annual performance reviews

Bonus system tied to the company's success and performance

Opportunities to attend conferences, workshops, and meetups

English classes

Cool corporate parties and team-building events

Holiday Gifts: celebrate special occasions with thoughtful holiday gifts from the company

Free lunches in our offices: enjoy a pleasant time over a meal with your colleagues

Join AppQuantum, and let's have an incredible journey together!

About AppQuantum

AppQuantum is an international mobile free-to-play game publisher. Our company was founded in 2017 and is successfully growing and scaling!

We help talented developers around the globe focus on making mobile games they love. We publish their games and increase their revenue, so they can produce worldwide hits.

AppQuantum is renowned for its popular titles, including Gold & Goblins, Idle Lumber Empire, and Idle Outpost, among others.

The company is headquartered in Cyprus. Our team has 140+ people working from 18 locations, and we're constantly looking for new professionals!