German - speaking Technical Support Specialist (remote/on - site) - Remote Eligible

German-Speaking Technical Support Specialist

Join our client, a leading international BPO company, as a German-Speaking Technical Support Specialist. Whether you favor remote or on-site work, and regardless of whether your expertise lies in software or hardware tech support, our client offers comprehensive training to help you find the ideal role that ensures the best possible results.

In this position, you will be vital in assisting customers with technical inquiries, providing exceptional service, and ensuring customer satisfaction.

Responsibilities

• Handle incoming technical support requests via phone, email, and chat.
• Utilize problem-solving skills to troubleshoot issues efficiently.
• Build and maintain positive relationships with customers through effective communication.
• Document all interactions accurately within the CRM system.
• Collaborate with team members to enhance service delivery and resolve challenges.
• Follow established procedures and enhance knowledge of product updates.