German Customer Support Representative - Mercedes - benz - Remote Eligible

Mercedes-Benz German Customer Support Representative

Mercedes-Benz, the luxury vehicle manufacturer is currently hiring German Customer Support Representatives to provide excellent customer service experience to customers from anywhere within Greece.

Elevate your career and become a key player in crafting bespoke experiences for Mercedes-Benz enthusiasts.

As a German-Speaking Customer Support Representative, you will be the voice and face of Mercedes-Benz, ensuring that the clients receive concierge-level service that reflects the elegance of Mercedes-Benz vehicles. Your linguistic abilities and passion to exceed client expectations will pave the way for a new standard in vehicle care.

Responsibilities

• Manage incoming calls, mail and chat.
• Identify and access customers' needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.